Answered By: Helen Smith
Last Updated: Feb 07, 2019     Views: 18243

Sample Error text:

Authentication Failure: The database that you selected is for use by the students, faculty and staff of the Pennsylvania State University only.

or your PSU Access ID and password is not accepted by a specific database.

If you are having trouble logging in to access library databases, links to Course Reserves, or full-text articles, please review the information below.  

Possible Causes:  

  • You are off campus and trying to access a database directly. 
  • Your browser cache is conflicting with the sign on process
  • You're logged in with an incorrect credential (Penn State OneID instead of student Access ID)  
  • You are not a current PSU faculty, staff or student

What to do:  

  1. Make sure you are connecting to the resource via a Library page such as the Databases by Title (A-Z) list, LionSearch, or a subject guide.
  2. Try clearing your browser cache/cookies. This is usually found in the browser settings, but instructions are different for each browser. you can Google "clear cache (your browser name/version)" to find instructions on the web OR see http://www.wikihow.com/Clear-Your-Browser%27s-Cookies
  3. Try closing and reopening your browser OR try a different browser
  4. Try logging into another authenticated resource--like Canvas, LionPATH or My Library Account, and try the database link again
  5. If off campus, try downloading and installing the LIAS VPN
  6. Try forcing the authentication protocol.  Put  http://ezaccess.libraries.psu.edu/login?url= 
    immediately in front of the url in your browser's address bar.
    Eg:  http://ezaccess.libraries.psu.edu/login?url=http://www.sciencedirect.com/science/book/9780125444224
    where you replace http://www.sciencedirect.com/science/book/9780125444224 with the url to your resource

If you're still seeing the authentication error, then you may be logged in with your Penn State OneID account instead of your Access ID.

You can usually fix the problem by going to work.psu.edu and changing your Access password. Then, close and reopen your browser, log in with your new password and try the resource again.

If you're still having trouble after changing your Access account password, then you'll need to visit your local IT department or call 814-865-HELP (4357). 865-HELP is available 24/7, except on holidays