You've requested your items, are ready to research, and check your Aeon account one last time before you visit to make sure you have everything squared away when suddenly you notice one of your request transactions has been cancelled. Why? There's a few reasons for a request in Aeon being cancelled and we're here to help you get your research back on track!

The most common reason we cancel requests are because you placed the request 3-4 months prior but did not come in to view the item. We cancel items in the "Awaiting Request Processing" status when transactions hit 3-4 months old to help our queue stay tidy. If you meant to request remote service rather than in-person research, please go into the transaction, click on clone to request, and submit your photoduplication order so we can start the remote reference process. If you forgot about your request and realize you need to come in, just click on resubmit request, update the retrieval date, and submit it.

Other reasons we cancel requests include duplicate requests for the same box/book in your account, the item being unavailable (in an exhibit, under reprocessing, etc.), or insufficient information in your transaction. We try to include reasons in all our cancellations, which you can see in your transaction under the section titled "Cancellation Information". We also try to reach out to you directly via email when we cancel the order. If you're still unsure why your request was cancelled and you'd like help, please email the Research Services team at spcollections@psu.edu.