The most common reason we cancel requests are because the requests were submitted 3-4 months prior, but were not pulled for use in the Reading Room or duplication services. We cancel items in the "Awaiting Request Processing" status when transactions hit 3-4 months old to help our queue stay tidy.
If you intended to request remote service rather than in-person research, click on the Cancelled Requests section under the Requests dropdown in your Aeon account's top ribbon.
On the Cancelled Requests page, find the request you want to reactivate and click on its Actions button. Choose Clone to Copy from the dropdown, and submit your duplication order to start the order process.
If you forgot about your request and will be visiting us to review the material in our Reading Room, click on Resubmit Request, update the retrieval date, and submit it.
Other reasons we cancel requests include duplicate requests for the same box/book in your account, the item being unavailable (in an exhibit, in Conservation and Preservation, etc.), or different types of restrictions on access to files. We try to include reasons in all our cancellations, which you can see in your transaction under the section titled "Cancellation Information". We also try to reach out to you directly via email when we cancel the order. If you'd like further clarification on a cancellation, please email the Research Services team at spcollections@psu.edu for more information.